Terms and Conditions

All material on this site is the property of polinabright.com (Polina Bright, Polina Bright Art, We), unless otherwise stated.

Polina Bright reserves the right to reject your order if we know or suspect that you intend to resell or copy any of our products as a part of a commercial or personal business. By using our website you accept and agree to our Privacy Policy.

As a condition of using this website, or by placing an order via our website, you agree to comply with and be subject to all of the following terms and conditions of use as well as our Shipping Policy.

---

Website Content

At Polina Bright Art we do our best, but we can not guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction of your computer screen or mobile device.

Information on this website is subject to change without notice.

The inclusion of any hyperlinks to third party websites does not imply Polina Bright’s endorsement or approval of such third parties websites, businesses or other activities. 

---

Payment

All transactions will be processed in US Dollars and the checkout page will default to US Dollars regardless of your shopping currency. The currency conversion may be displayed for guidance only and may differ to the conversion rate charged by your credit card issuer.

---

Privacy Policy

Your privacy is important to us. All information collected by Polina Bright Art on this website and via PayPal is only used for the purpose of processing your order and enhancing our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as PayPal account information.

All financial transactions are processed by PayPal to ensure the highest level of security. Please click here for PayPal policies.

---

Copyright

Unless otherwise stated, copyright in the information and images or artwork prints on this website, extending to all Social Media is owned by or licenced to Polina Bright. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Polina Bright Art.

For commissioned pieces, the copyright remains with the artist, Polina Bright, unless the copyright for the artwork is signed over to the person or company who commissioned it.

Copyright and Original Works of Art

This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.

---

Processing and Delivery

Please keep in mind that the delivery times we give you are estimates only. The actual delivery time will have many contributing factors. Please reach out to us before placing your order if it is time sensitive.

Please also keep in mind that all prints are produced to order, so please factor that  in when estimating the desired delivery date. We can rush production of some of the orders, so once again, please reach out to us if your order is time sensitive before placing your order.

Polina Bright Art processing policy is between 2-5 business days (excludes weekends) on average. While Polina Bright Art takes no responsibility for lost, damaged or stolen goods once your order is shipped, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.

We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. While Polina Bright Art accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers, we will investigate your specific situation and ensure we work towards an appropriate solution.

We ship WORLDWIDE! Please note that a shipment can take up to 30 business days to be delivered once shipped.

IMPORTANT!

Please use the shipping time frames provided as estimates only, not guarantees. And if your order is time sensitive (like a birthday present) - please drop us a message first! We'd be able to advise you if there's a risk it may be delayed based on your destination!

We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

IMPORT DUTIES AND TAXES

Apart from Australian GST, Polina Bright Art is not collecting any taxes on your behalf.

If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Polina Bright Art will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country. Polina Bright Art will not be responsible for the fate of the goods where customer refuses to accept shipments where duties and taxes are payable.

---

Order cancellations, returns and replacements

Please note that all of our prints are made to order, i.e. are not a re-stockable item and don't offer refunds or returns for prints.

Polina Bright Art shall not accept a cancellation of an order for change of mind unless Polina Bright Art chooses to do so at its absolute discretion. If Polina Bright Art does accept such a cancellation, you are required to pay an amount that in Polina Bright Art’ reasonable view reflects the loss that Polina Bright Art will suffer as a consequence of the cancellation (including but not limited to production, handling or storage fees and any mark down). Polina Bright Art shall set off this amount against the payment you have made and refund the balance.

Please note that refunds may take up to 10 business days to appear in your account.

All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us via email or contact form on this website with details of the product and the defect within 7 days of receiving the item.

Upon receipt of your enquiry, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product at no additional cost.

Brushes

Given the delicate nature of the product, we do not accept returns or exchanges for Polina Bright watercolor brushes. Once a brush has been used for more than 7 days, we cannot accept any defect complaints or requests for replacement. Our brushes are high quality and carefully inspected at every step of the manufacturing process, so please inspect your purchase upon receipt.

In an unlikely event that you receive a defective brush, please contact us with  the details of the defect within 7 days of receiving the item. We will fully examine your enquiry and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement brush at no additional cost.

Please note that it's important to use our watercolor brushes with care and follow our instructions for use. Any damage caused by improper use, cleaning or maintenance of the brushes will not be covered under our warranty.